Disclosure Documentation

As an insurance provider British Insurance is regulated by the Financial Services Authority (FSA). According to FSA regulations we have to provide a disclosure document for our customers. This document is designed to give you the information you need to know about British Insurance. Reading the information below will simply help you assess whether our services will suit your needs or not.

• Our services: Our business services do not include giving advice or consultation about insurance policies and recommendations. We are here to help you find policies that you have already assessed as potentially being suitable for your needs. Our service, therefore, is limited to providing quotes for the policies you enquire about. At this stage the information provided with the quote may help you to make an informed decision.
• Our charges: We do not charge any fees or costs for our services.
• Our regulatory requirements: British Insurance is regulated by and authorised to operate by the Financial Services Authority. Our registration number is: 302674. We are registered to provide insurance mediation services for non-investment types of insurance policies. If you wish to check out our registration you can go to the FSA website at www.fsa.gov.uk/register/. Alternatively you can contact the organisation by phone on: 0845 6061234.
• Complaints: Our aim is to provide market leading levels of service to our customers. If we do receive a complaint then we take due care to ensure that your issues/comments are fully investigated. Formal complaints will be acknowledged in writing and you will be given a contact name who will work with you as the matter is being dealt with. Once our investigation is complete you will be advised of our findings in writing.

If it does so happen that you have a complaint then please contact us:

In writing: British Insurance Limited, The Octagon, Middleborough, Colchester, CO1 1TG.

By telephone: 08450 175 178

By email: mail@britishinsurance.com

In the unlikely event that we cannot settle a complaint to your satisfaction then you can refer the issue to the Financial Ombudsman Service.

• Our membership of the FSCS (Financial Services Compensation Scheme): British Insurance has full FSCS coverage. This means that you may be given compensation if we fail to/cannot meet our stated claims obligations. This usually covers the first £2,000 of insurance claims in most cases and 90% of any remaining balance. If you wish to learn more about the FSCS scheme you can contact the organisation direct by calling 0207 8927300 (email: enquiries@fscs.org.uk).
• Your duty of disclosure: It is your responsibility to make sure that your insurer knows all relevant information about you and your circumstances when you take out a policy. You must also keep them informed of any changes to your circumstances. These policies are legal contracts. If you fail to disclose information or provide information that is inaccurate or incomplete then you could invalidate your insurance policy and you may not be allowed to claim on it.
• Our commitment to data protection: We treat any personal data or information that we hold about our customers as private and will use it confidentially. This data/information is only used/disclosed to third parties if it is needed to arrange cover. You have the right under the Data Protection Act of 1998 to access any/all of your personal information that we have. If you have any questions about our data protection and/or confidentiality practices then please write to us:

British Insurance Limited, The Octagon, Middleborough, Colchester, CO1 1TG.

• Our company registration and contact information: Our company registration number is: 3004334. Our registered office is:

Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN.

If you wish to instruct us to work on your behalf, please contact us in writing (via letter or email to: By email: mail@britishinsurance.com).